Prairieland Herbs - handmade herbal bath and body products from Woodward, Iowa

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F.A.Q.

How soon will my order be shipped?

We ship orders as soon as possible; we typically ship on Thursdays and Fridays. If there is going to be a delay, we'll contact you to let you know, and give you some options. We are closed Sunday through Wednesday and do not process or ship orders on those days unless we are experiencing a high volume of sales (such as the holiday season).


How will you ship my order?

We ship all our packages via USPS Priority Mail, though our Etsy shop also offers the choice of less expensive First Class mail.


Will you ship outside the US?

Yes, we'll gladly ship your order anywhere in the world. However, our shopping cart is not currently set up to calculate international shipping costs. Please read the next question for information on how to place an international order.


What are your shipping rates?

For US Customers: Shipping costs are based on the dollar amount of the merchandise you order, and are as follows:

Up to $10.00 = $6.00
$10.01 to $20.00 = $7.50
$21.01 - $40.00 = $10.00
$40.01-$70.00 = $12.50
$70.01 - $100.00 = $15.00
Over $100 = FREE


For International Customers: We will gladly ship your order anywhere in the world! Unfortunately our shopping cart is not currently set up to handle international orders. Please send us an email and tell what country you live in, and what items you'd like to purchase. We will calculate exact shipping costs and let you know your total.


What if my order arrives damaged?

Overall, we have had a wonderful experience shipping with the USPS. Priority Mail is usually delivered within 2-3 days and in excellent condition. There *are* exceptions to that rule, however. If your item arrives damaged, or does not arrive at all, please let us know ASAP. We will make sure that you receive what you have paid for. We also use the USPS free e-delivery confirmation system, which can be helpful in tracking down lost packages.


What methods of payment do you accept?

For online orders, we accept all major credit cards and PayPal. We also accept cash and checks in our shop.


What is your return policy?

We are proud of our products, and want you to be happy with them. If you are unsatisfied with your order for any reason, please contact us and we will offer you a refund or exchange.


Are there other places I can purchase your items?

Yes, a select number of stores carry our items. Here's a list - if you are looking for a specific item, please call one of these locations to see if they have it.


Beautiful People Organic Salon
Des Moines, IA 50317.
515-771-8237

Body-Wisdom Massage Therapy School
8401 Douglas Avenue, Suite 2,
Urbandale, IA 50322.
515-727-5100

Friedrich's Coffee Shop
1821 22nd St Suite 101,
West Des Moines, IA 50266.
515-223-5203

Greater Des Moines Botanical Garden
909 Robert D. Ray Drive,
Des Moines, IA 50309.
515-323-6290

Heart of Iowa Market Place
211 5th St,
West Des Moines, IA 50265.
515-274-4692

Midwest Acupuncture Clinic
2687 100th Street,
Urbandale, IA 50322.
515-554-6728

Swain Chiropractic
410 Center Place SW,
Altoona, IA 50009.
515-967-9300

Turtle Star Studio
104 NE 2nd St,
Stuart, IA 50250.
515-314-8445

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